Answers, not fine print

Frequently Asked Questions

Everything you need to know before joining a TRAX journey, from the club and safety to insurance, payments and cancellations.

About TRAX

Age, Experience & Fitness

Safety & Equipment

Travel Insurance

Flights & Transportation

Prices & Payments

Solo Travelers & Groups

Preparation

Weather & Itinerary Changes

Cancellation Policy

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Frequently Asked Questions

What is the TRAX Adventure Club?

What kinds of adventures does TRAX offer?

Do I need to be a member to join?

What benefits do members receive?

Is TRAX only about extreme sports?

What is the minimum age for TRAX trips?

Do I need previous experience?

How fit do I need to be?

How is the difficulty level determined?

Can I take part with an existing medical condition?

Can I skip an activity during the trip?

Are TRAX activities safe?

Who operates the activities?

Is safety equipment included?

What happens in an emergency?

Is travel insurance mandatory?

What coverage must the insurance include?

Will TRAX check my insurance?

Can I purchase travel insurance through TRAX?

Are flights included in the trip price?

Can TRAX book flights for me?

Should I book flights on my own right after registering?

Are local transfers included in the price?

What is included in the trip price?

What is not included in the trip price?

How do I secure my spot?

Can I join a trip on my own?

Will I have to share a room with another participant?

Can couples or friends book together?

Does TRAX organize trips for private groups?

What should I pack?

Can meals be adapted to dietary requirements?

Can kosher meals be arranged?

Do I need a visa or vaccinations?

What happens when the weather isn't suitable?

Can the itinerary change?

What happens if I cancel my booking?

Can I transfer my booking to another person?

What if I can't travel due to illness or injury?

What happens if TRAX cancels the trip?

What if the trip is affected by circumstances beyond TRAX's control?

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